Hi, On Mon, Oct 5, 2015 at 9:43 PM, Tom Bird <t...@marmot.org.uk> wrote: > Evening, > > To set the scene, my parents live in a village. It's sort of an L shape, > and has just gained a shiny new BT FTTC box, somewhere around the corner of > the L. > > Houses down one leg of the L seem able to order this service, but from > playing with the BT service checker widget, nobody on the other half of the > L can, the checker just comes up with the old services, even when the house > is right next to the box. > > Since they're stuck with 2 meg on a good day right now, it'd be nice to get > them on at least a 40/10 service. Does anyone know how many chickens I need > to sacrifice to make this happen? We could go as far as a goat if needed. >
You may be able to fudge a bit more information out of Openreach by ringing 0800 023 2023 and selecting Option 5, say you are going to have your driveway redone and moved (including moving the dropped kerb outside) and you want the cable maps for the property and surrounding area. They should email them to you. You can normally use these to tell which cabinet you are connected to. The other thing you can do is submit a written complaint about incorrect information being stored, and when that is rejected, chuck it up to the Ombudsman. It'll probably still get rejected but there is a chance someone might actually look at the problem, and if not at least BT will have to pay the fee for the Ombudsman's time. I am assuming you have already checked on http://www.superfast-openreach.co.uk/where-and-when/ and that you don't have the dreaded "Under Review" coming up for the relevant address? If you are under review, you are SOL. Regardless, complete the expression of interest form at http://www.superfast-openreach.co.uk/expression-gen.aspx Good luck, Alex
